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Terms & Privacy Policy

Below is a draft of our Service Agreement & Privacy Policy. You will be sent a full document for signing once you are ready to book your date.

Terms & Conditions

BOOKING, DEPOSIT & PAYMENT

The time slot will not be reserved for client until the $100 booking fee is paid and the agreement is submitted. Submitted agreements will hold booking date for 2 days (or 5 days for corporate checks, to allow mailing time) for payment of deposit. If the deposit is not received within this time frame, your booking is considered to be canceled, and we reserve the right to book other events for the requested date.

 

Client agrees to pay the full amount due under this contract, even if client actually uses artist for less time than contracted. The $100 booking fee is not refundable, should client for any reason cancel or postpone the contracted day or time period. Cancellations must be made at least 7 days before the scheduled event. Any cancellations made within 7 days of the event will incur a cancellation fee equal to 50% of the total booking amount. However, in case of postponement, Dixie Land Face Painting LLC will negotiate in good faith to arrange an alternate date if deemed feasible by the owner, providing a new date is scheduled within 7 days of the cancellation. Should Dixie Land Face Painting LLC be unable to perform its contracted services for any reason whatsoever, Dixie Land Face Painting LLC will make its best effort to obtain a suitable and equivalent replacement. If we are unable to perform or find such a replacement the deposit, any amounts paid by the client under this contract agreement, will be refunded.

 

Deposit: To secure your booking, we require a non-refundable deposit of $100.

Final Payment: The remaining balance is due on or before the day of the event.

 

Payment Methods: This deposit can be made via Cash, Company Check, Venmo, Cash App, or through Square Payments (Venmo, Cash App & Square payments are subject to 3-4% processing fee). There will be a $35 fee for each returned check plus the amount of the check and all costs involved in enforcing payment of the debt owed.

 

Overtime: Any time beyond the time booked will cost $65.00 per half hour, per artist, with a full half hour being charged for each 1-30 minutes of overtime. Only booked times with deposits are guaranteed. Any additional time on the day of your event may not be available, although artist will attempt to accommodate requests for additional paid time.

 

Breaks: Artist will be provided with paid 10 minutes breaks for every three hours of contracted time. Artists require mandatory access to a restroom.

 

Other Fees: Travel fees apply when the event is more than 15 miles from Wichita Kansas. Generally, $25 per artist per hour increment. Depending on your event, there may be a charge for outdoor, lengthy or difficult setup – usually $25 but please call for a quote if you feel your event may be considered difficult to set up for.

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ARRIVAL & DEPARTURE TIME

Arrival Time: Unless otherwise agreed upon, we will plan to arrive 10 min prior to our scheduled time in order to set up. 

 

Departure Time: We will put up our ‘Sorry We’re Closed’ sign at the end of the about 15-20 min prior to our scheduled ending time, so every child waiting gets their turn, but we still complete on time. 

 

Staying Over Time:  If you would like us to stay longer to accommodate extra littles, please let us know at least 30 min prior to our end time. If we do not have another event planned after this time, we are happy to stay longer and charge at 30 min increments at our agreed hourly rate.  *If you have any questions about timing, please don’t hesitate to reach out and ask! 

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LOCATION DETAILS

Parking: Artists will be provided with easily accessible parking of the property where services will be provided. If the event is at a commercial facility the artists will be provided a parking spot near the commercial facility entrance door for equipment unloading. If an accessible parking option is not available Dixie Land Face Painting LLC has a right to deny or halt services. The client will reimburse the artist for any parking fees incurred while the artist is providing its contract agreement services to the client.

 

We require a safe, well-lit, and clean working area for face painting and balloon twisting activities. We cannot work in direct sunlight or extreme heat or cold, as the paints do not perform correctly under such conditions.

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Please let us know if we need to provide: 

  • Chairs: for the artist and those being painted

  • Medium Size Table: for our supplies

  • Canopy: for outdoor events only (unless otherwise requested)

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What we will need for space, depending on location:

  • Outdoor Events: Stable/level ground, a 10x10 space, and a cover for shade (or we can provide our own). 

  • Indoor Events: We will need a space large enough for our large table, at least 4 chairs, as well as enough room to accommodate a line of kids as they wait.

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Adverse Working Conditions: Artist has the right to cease painting and leave without refunding monies if there are adverse working conditions and the client fails to remedy the situation after it has been brought to the attention of the client. Adverse conditions include (but are not limited to) destructive, violent, or extreme behavior of a child or an adult; illegal activities; dangerous weather or work environment conditions; dangerous conditions in general. In the event of a weather cancellation Dixie Land Face Painting LLC will agree to a rain date, if discussed 48 hours prior to event day. The client is responsible for ensuring the event is in compliance with any local regulations or venue rules regarding face painting and balloons.

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Force Majeure: We are not responsible for any cancellations or delays caused by events beyond our control, including but not limited to extreme weather, natural disasters, or other unforeseen circumstances. In such cases, we will attempt to reschedule the event or provide a full refund.

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ARTWORK LIMITATIONS

Artists retain the right to refuse to paint any part of the body that is not legal to expose, or any place artist does not feel comfortable painting. Artists retain the right to refuse to paint any design or wording that is obscene, offensive, or deems defies good taste. Artists retain the right to refuse to paint any symbols or other illustrations that are commonly associated with “gang” or other illegal group affiliations. Artists deem the right to refuse to paint copyrighted characters or any designs he/she is not comfortable painting. Artists retain the right to refuse to paint on any individual that is unwilling to be painted.

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SAFETY & HYGIENE

At Dixie Land, the health and safety of our clients are our top priorities. We adhere to strict hygiene practices, using only high-quality, non-toxic, hypoallergenic face paints and sanitizing our equipment before and after each use. Additionally, our artists are trained in proper hygiene protocols to ensure a safe and enjoyable experience for everyone.

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Liability Statement: While we take every precaution to ensure the safety and satisfaction of our clients, neither artist, nor Dixie Land Face Painting LLC is liable for any parties’ allergic reactions to paints. Only FDA compliant paints and cosmetic grade glitters are used for face painting. Children with skin allergies or sensitive skin should either not participate or have the artist perform a patch test at the beginning of the party. For sanitary reasons, artist will not paint anyone who is or appears to be sick or coughing or suffering from cold sores, conjunctivitis, eczema, open wounds, or any infection skin condition. Artists use sanitary products to clean surfaces that are in high touch areas. Dixie Land Face Painting LLC and its artists can not be held responsible for any spreading of illness or viruses. Artists will use reasonable care but are not responsible for damage to clothing or property.

 

CHILD SUPERVISION

Artist will not supervise children. The behavior and safety of all children and adults is the hosts responsibility and none of Dixie Land Face Painting LLC or the artist’s. Any damage to the artist's equipment due to negligence of others is the client's responsibility. Please see that guests are not running or playing dangerously close to where the artist is performing.

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TIME/LINE MANAGEMENT
And lastly, we want your event to be successful. Be sure to ask any questions you might have ahead of time so we can make sure you get what you want. If you have booked by the hour, it is your responsibility to limit additional guests from requesting service after that time. Please book enough time to have all your guests painted to avoid this disappointment. If your event might require line management (long, long lines of guests waiting to get their faces painted) we will require an additional $25/hour fee. You always have the option to provide someone to help with line management in order to avoid that fee, but we will need their full attention during peak times and near the end of the contracted time especially. We can also offer a sign up sheet, so no child is left out and lines become unnecessary and children can go and play!

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USE OF PHOTOS
We may take photographs of our work at your event for promotional purposes (such as use on our picture boards, our website or social media). If you do not wish for photos to be taken or used, please inform us in writing prior to the event. We are happy to provide photo waivers for guests to sign if requested.

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CHANGES TO SERVICES

We reserve the right to make minor adjustments to the service offerings (such as face paint designs or balloon shapes) based on time constraints, number of guests, or unforeseen circumstances.  If you wish to make changes to the services or event details after booking, please contact us as soon as possible. We will do our best to accommodate any changes, but additional fees may apply.

 

GENERAL AGREEMENT
Dixie Land Face Painting LLC agrees to provide services of general face painting using only FDA compliant products on said contract agreement dates, with acceptance and timely payment of booking fee. Artist also agrees that a liability insurance policy is in full force and effect and will provide a current insurance certificate upon request. For any reason, should Dixie Land Face Painting LLC be unable to accommodate your paid booking, or provide a suitable and comparable replacement, a full refund of your deposit will be returned. In the event that Dixie Land Face Painting LLC is unable to perform or provide a suitable replacement, the client agrees that a full refund of any amounts paid to Dixie Land Face Painting LLC will represent a full satisfaction of any and all amounts due. This means that Dixie Land Face Painting LLC is no longer liable to the client for any further claim of damages or other claims of any kind whatsoever, beyond a full refund of any amounts paid by client to Dixie Land Face Painting LLC.


COMPANY INFORMATION

EIN: For corporate company events, here is our EIN #D634B3FB. 

Dixie Land Face Painting LLC - (615) 398-2920 | dixielandfacepainting@gmail.com | www.dixielandfacepainting.com

Insurance & Bonding information can be provided upon request. W-9 attached on the next page.

Privacy Policy

At Dixie Land Face Painting & Balloons, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when booking our services through our website.

 

1. Information We Collect

When you submit a booking form on our website, we may collect the following information:

  • Your name

  • Contact details (email address, phone number)

  • Event details (date, time, location)

  • Any other information you voluntarily provide

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2. How We Use Your Information

The information you provide will be used to:

  • Process your booking request

  • Communicate with you regarding your event or any related inquiries

  • Provide you with service updates or changes

  • Improve our services based on your feedback

We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law or with your explicit consent.

 

3. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is 100% secure.

 

4. Cookies and Tracking

Our website may use cookies to enhance your experience, such as remembering your preferences. You can choose to disable cookies in your browser settings, though this may affect the functionality of the site.

 

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, so we encourage you to review their privacy policies.

 

6. Your Consent

By using our website and submitting the booking form, you consent to the collection and use of your information as outlined in this Privacy Policy.

 

7. Changes to Our Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the updated policy.

 

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:


Dixie Land Face Painting & Balloons
(615) 398-2920

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